CAN YOU MAKE MY KEY ON SITE?

The majority of the time, your key will be made on site. The only times where it may not be made on site is if a particular module needs removing and a very technical soldering procedure needs to be performed in order to program your key. In these cases, I would need to take the module back to my office to perform the relevant functions before returning back to your vehicle to complete the rest of the job.

These cases are fairly rare, however just to note, if you have a BMW, Range Rover/ Jaguar, Mercedes, Mini, VAG vehicle, this may (but not always) apply to you.

ARE YOUR KEYS OEM OR AFTERMARKET?

This is your choice. I offer both OEM and aftermarket keys for most vehicles. OEM keys are of course more expensive than aftermarkets, and there is usually a longer lead time on them since I usually buy them in to order. I’ve always got a large array of high quality aftermarket keys in stock which I do tend to use most of the time.

There are a few manufacturers where I only offer OEM keys since some cars don’t respond well to aftermarket. For more information, feel free to get in touch.

CAN I PAY BY CARD?

Yes.

DO YOU HAVE A CALLOUT CHARGE?

I don’t require a callout charge per se, however I do require a deposit before I set off to any job. This is in case, for example, I travel to a customer and half way through my journey they call me saying they don’t need me anymore. The deposit is used to cover time and travel costs in these cases. I charge a 20% deposit upfront. If for whatever reason the job can’t be done, your deposit is refunded.

IF I SEND YOU THE VIN NUMBER CAN YOU MAKE ME A KEY?

This is a common misconception amongst a lot of people. It is not possible to do this. You need an auto locksmith to be physically on site to make you a key via the key bitting obtained from the door lock or ignition.

HOW LONG WILL IT TAKE FOR YOU TO GET TO ME?

This is dependant on the time of day. Since I mostly cover a relatively small radius of around 15 miles, I’m generally able to keep waiting times down to a minimum. I endeavour to reach my customer’s within the hour, however during rush hour and other busy times of the day it can take longer than this.

DO I NEED PROOF OF OWNERSHIP?

Before proceeding with a job of any kind, I will always ask to see a form of ID. For more information, call 07485 710656.

I'VE LOST ALL OF MY KEYS; CAN YOU MAKE ME ONE?

Yes, BOTR can make you a key if you’ve lost all of yours.

DO YOU OPERATE 24/7?

I don’t operate 24/7. Instead, my operating hours are 0800-2200. If you are in need of assistance outside of these hours, whilst you can get in touch, it’s not guaranteed you’ll get a response.